Customer Service Representative
Dinagat Islands
I'm an IT graduate that has 5 years of experience in the BPO industry. I am a hardworking, reliable, and compassionate person. I am always looking for ways to improve and learn new things. I am a team player, and I enjoy working with others but at the same time, I can also work individually with lesser supervision. I am seeking a position where my knowledge and skills will be utilized and enhanced to accomplish any given task
Alorica, full_time
Sep 2024 to Dec 2025
As a member of the Verizon Retention Department, I serve as the final line of defense for at-risk customers. I specialize in saving accounts by addressing billing concerns and resolving technical issues, ensuring customers remain loyal to Verizon
Concentrix, full_time
Jun 2022 to Mar 2024
Provided first-level support to Canva users by troubleshooting design issues and educating them on product features
Concentrix, full_time
Oct 2021 to Jun 2022
Address customer inquiries regarding computer and laptop issues with personalized attention. Offer detailed troubleshooting guidance and facilitate replacements for faulty parts under warranty, ensuring seamless resolution of their technical concerns.
Concentrix, full_time
Dec 2020 to Oct 2021
Handle billing and account concerns efficiently. Facilitate the activation of Office 365 personal application along with other Microsoft Office products. Provide expert assistance in activating, installing, and optimizing Windows 8 through 11 products.
Concentrix, full_time
Dec 2019 to Dec 2020
Assist Customers with Office 365 issues; Reroute user's concerns to the appropriate department; Process escalation Ticket.