Customer Sevice | Technical Support| Back Office Admin Operations
Philippines
Customer Service & Technical Support Specialist with 10+ years of experience in telecommunications, order management, and back-office operations. Proven expertise in service provisioning, troubleshooting, billing resolution, and CRM systems including Salesforce and Netcracker. I bring a strong balance of technical knowledge, attention to detail, and customer-focused service, supporting fiber and copper installations while collaborating with account managers and field technicians to ensure seamless delivery. Known for accuracy, reliability, and efficient problem-solving. I help clients reduce service issues, improve operational efficiency, and enhance customer satisfaction through clear communication and dependable support.
TELUS International Philippines
Dec 2015 to Feb 2025
anage order processing and data entry for fiber and copper service requests.- Provision business phone lines and coordinate installation details with customers.- Collaborate with account managers using Salesforce CRM.- Assist field technicians during installations.- Troubleshoot provisioning, network, and service issues.- Resolve billing fallouts and backend errors using Netcracker.
West Contact Services Inc.
Dec 2013 to Jun 2015
Handled inbound billing, subscription, and device inquiries.
Convergys Philippines
Nov 2011 to Feb 2012
Telecommunications. Assisted customers with billing concerns and mobile troubleshooting.
contactcenter.com
Mar 2008 to Mar 2010
Email & Chat Support – Online Shopping. Responded to product, order, billing, and shipping inquiries via email and chat.