Process Improvement | Project Manager | Insights Specialist
South Cotabato
Hi! I'm a Researcher with experience in UX/CX research, data analysis, project management, and administrative support. My work involves conducting qualitative and quantitative research, analyzing data, coordinating projects, managing schedules, preparing documentation, and communicating with different stakeholders. I enjoy organizing processes, solving problems, and finding ways to improve efficiency. I'm also passionate about continuous learning and exploring opportunities where I can further develop my skills and contribute to business growth.
Private Institution, freelance
Oct 2026 to Present
Provide remote administrative support, including online research, data entry, and documentation. Manage digital records and maintain accurate information across online platforms. Coordinate multiple tasks while ensuring accuracy, confidentiality, and timely completion. Support day-to-day workflows through information management and process coordination.
KCC Malls, full_time
Feb 2025 to Present
Conducted qualitative and quantitative research to understand customer needs, behaviors, and experiences. Managed cross-functional projects, coordinated with stakeholders across departments, and translated research findings into actionable recommendations to improve customer satisfaction, streamline processes, and enhance the overall customer experience.
Shop Suki, full_time
Dec 2023 to Feb 2025
Conducted end-to-end UX research through user interviews, surveys, usability testing, and journey mapping to understand user needs and behaviors. Collaborated with cross-functional teams to identify usability issues, improve digital experiences, and provide data-driven recommendations for product and process improvements.
Angels Agency, freelance
Aug 2022 to Sep 2022
Identified and reached out to prospective clients and talents via Instagram and X, supporting recruitment efforts.