General Virtual Assistant | Customer Service
Philippines
I got an Experience as Customer Service and technical support for more than a year and promoted as Workforce Management for 6 years. My Role as Csr/Technical Support is to cater and resolve customer concern. For Workforce Management my main role is to manage operations on their daily productivity, attendance and schedule. Hourly Reporting to manager and client regarding productivity and attendance of the operation staff. Payment analyst and settlement officer experience my main role is to ensure accuracy, process, reconciles financial transaction on daily basis. investigate and resolve all discrepancies, maintaining save copy of financial records. I'm also certified virtual assistance with VA certificate that can manage Admin task role. My skills -Settlement specialist -Scheduler and Reporting -Google workspace expert -Customer Service specialist -Payment specialist -Admin task -Calendar Management -Email management Has knowledge on tools Google Workspace -Melon Back office -Canva -Zendesk -Quickbooks -Monday.com
Pearl pay
Mar 2025 to Oct 2025
Settlement officer responsible for monitoring and processing transaction,ensuring accurate transfer of funds, reconciling account resolving discrepancies and coordinating with external parties(bank) and verifying documents
Interactech Solution
Jan 2024 to Mar 2025
Payment Analyst ensures smooth, accurate financial transactions by monitoring, processing, reconciling payments, investigating discrepancies, and generating reports,
Techmahindra
May 2019 to Jan 2024
Workforce Management jobs, focus on optimizing staffing, scheduling, and performance in contact centers or operations These positions involve forecasting demand, real-time monitoring, reporting, and ensuring service levels are met,
Techmahindra
Feb 2017 to May 2019
customer service is the assistance and advice a business provides to customers before, during, and after It involves handling concerns, answering questions, and resolving problems to ensure a positive customer experience