Customer Service Representative | Virtual Assistant
Philippines
Accomplished Customer Service Representative with four years of comprehensive experience in high-volume, multi-channel support environments, including email, chat, and phone interactions. Proven expertise in diverse sectors, specifically retail and healthcare insurance, adeptly managing inquiries related to product specifications, billing disputes, sales, coverage, claims, and appointment setting. Demonstrated ability to resolve complex issues swiftly and provide clear, professional communication to ensure exceptional customer experiences and build lasting loyalty. Eager to leverage a strong foundation in problem-solving and interpersonal communication to contribute effectively to a dynamic team
RMS Collect Philippines
Jun 2025 to Jan 2026
• Dealing with billing disputes, payments and refunds • Providing information about promotions and good deals about products and sales • Helping customer to do basic troubleshooting for home internet, tablets and phones.
TTEC Philippines
Jun 2022 to Mar 2023
• Health care insurance of elderly people Assisting members in providing their health care benefits • Dealing with claims and other payments • Assisting customers in recovering username, resetting password and assuring that they can access their portal.
Concentrix Philippines
Jun 2022 to Feb 2022
• Addressing concern of the customer through calls and emails • Understand and further investigate the case (e.g. Non receipt, missing items from the order, lost in transit, order delays, delay on refund) • Offer sales and assistance to the customer.