Licensed Psychometrician | Healthcare Virtual Assistant
Cebu
I’m a Licensed Psychometrician and experienced Healthcare Virtual Assistant with hands-on experience supporting mental health and substance use treatment services. My background combines clinical assessment, healthcare administration, insurance coordination, and patient support. In my current role, I conduct patient intake and assessments, complete clinical documentation in ICANotes, and manage patient records. I also handle insurance verification and prior authorization processes, including contacting insurance providers to determine requirements, preparing and submitting service requests, and coordinating the necessary steps to obtain authorization for services. I also assist with Single Case Agreement (SCA) processing for clients without out-of-network benefits. As the primary person handling our Therapeutic Consultation Program, I manage the coordination process from client communication and insurance requirements to case follow-ups and peer-to-peer review scheduling when needed. This requires me to work independently, manage multiple cases, communicate with insurance representatives, and ensure that required processes move forward. Before transitioning into healthcare support, I worked as a Cloud Tech Support Associate at Accenture, where I developed strong communication, problem-solving, technical support, and documentation skills. I bring a combination of clinical knowledge, hands-on healthcare administration experience, insurance coordination, and the ability to manage responsibilities independently. I’m looking to bring these skills to a long-term healthcare support role where I can contribute meaningfully and continue growing professionally.
HelloRache, full_time
Jun 2025 to Present
Conduct patient intake and comprehensive assessments for individuals seeking mental health and substance use treatment. Complete and maintain clinical assessment documentation and patient records using ICANotes EHR. Manage insurance verification and prior authorization processes by contacting insurance providers, identifying authorization requirements, and preparing and submitting service requests. Coordinate Single Case Agreement (SCA) processing for clients without out-of-network benefits. Independently manage the coordination of the Therapeutic Consultation Program, serving as the primary point of contact for related administrative and insurance requirements. Communicate with clients and insurance representatives to facilitate required processes, including SCA coordination, claims-related requirements, and peer-to-peer review scheduling. Track pending documentation, authorization requests, and case requirements using spreadsheets and follow-up systems. Handle sensitive patient information while maintaining accuracy, confidentiality, and timely documentation.
Accenture, full_time
Sep 2023 to May 2025
- Provided technical support and customer assistance through phone, email, and chat channels. - Assessed customer concerns, performed troubleshooting, and guided users through appropriate resolutions. - Documented technical issues, service requests, and resolution steps accurately. - Escalated complex technical concerns to the appropriate support teams and coordinated follow-through. - Managed multiple customer inquiries while maintaining service quality, professionalism, and clear communication.