Enhanced client experience via phone, email, and chat
Metro Manila
Client-focused service professional, experienced in supporting global clients through phone, email, and chat. Skilled in issue analysis, troubleshooting, and clear communication to ensure smooth operations and client satisfaction.
Refinitiv (London Stock Exchange Group), full_time
Mar 2022 to Jun 2026
• Provide support to customers regarding product functionality, technical concerns, and information requests. • Resolve customer inquiries efficiently and accurately during first contact whenever possible. • Manage issue resolution and coordinate with internal departments to ensure timely outcomes. • Monitor open cases and provide proactive customer updates. • Escalate critical concerns and identify recurring issues affecting customer experience.
247 Customer Philippines Inc, full_time
Jun 2013 to Mar 2022
• Assist customers with billing inquiries, account updates, and service concerns. • Process payment arrangements and collections activities. • Handle retention efforts and customer loyalty initiatives. • Managed order tracking, delivery concerns, and account reviews. • Conduct investigations involving fraudulent accounts and transactions.