Virtual Assistant | Customer Support
Philippines
Virtual Assistant and Customer Support professional with 7 years of experience in CRM management, lead generation, client communication, and administrative support. Skilled in handling high‑volume outreach campaigns, qualifying leads, and maintaining accurate records in CRMs and Google Sheets. Reliable, organized, and quick to adapt, with a focus on building clear systems and delivering consistent results.
REVA Global
Sep 2020 to Oct 2025
• Worked with 2 Real Estate Investors handling text campaigns. • Also did Lead Generation for Roofing Services. • handled inbound and outbound calls. Used Launch Control, Smarter Contacts and Call Rail to text/call potential leads. • Asked qualifying questions and categorized potential leads. • Scheduled appointments and make needed follow ups.
Concentrix
Jan 2020 to Aug 2020
• Responsible for keeping accurate accounting of all deposits, withdrawals, and credit card transactions in order to avoid financial discrepancies. • Used Sawgrass to document customer requests, problem issues, and recommended solutions. • Collected customer information, assessed issues and determined possible solutions. • Communicated with customers to explain billing procedures, arranged for payment options, and processed all payments accurately.
Sitel / Foundever
Nov 2018 to Dec 2019
• Maintained CSAT not lower than 85% for 3 consecutive months. • Resolved and de-escalated customer complaints by solving issues quickly, achieving a high level of customer satisfaction. • Used Salesforce for documenting and viewing needed information to address the Customer's concerns. • Enhanced service delivery by recommending changes to procedures and products in response to customer feedback. • Responded to reported technical issues and used personal knowledge and experience to resolve problems in a timely manner.