Healthcare Support, Customer Service, Email Tech Support Specialist
Metro Manila
HIPAA-Certified Customer Service and Healthcare Support Professional with experience in medical billing, insurance verification, prior authorizations, email support, customer service, and technical troubleshooting. Skilled in handling patient inquiries, billing concerns, customer escalations, and administrative support while maintaining professionalism, accuracy, and compliance. Dedicated to helping businesses improve customer satisfaction and operational efficiency.
Ascent HR (RadNet), full_time
Jun 2023 to Feb 2024
• Explained and reviewed patient billing statements with clarity and accuracy. • Processed authorization requests through calls and payment portals. • Verified insurance coverage, benefits, and limitations. • Generated and sent invoices upon patient request. • Processed payments securely over the phone. • Guided patients through insurance denials and next steps for resolution. • Escalated complex billing and insurance issues when required. • Maintained accurate documentation of patient concerns and account updates.