Senior Virtual Assistant / Account Manager
Philippines
I am an experienced sales and customer service professional with expertise in B2C and B2B sales, lead generation, and remote work. Skilled in consultative selling, client management, CRM, and multi-channel communication, I consistently exceed targets while building strong client relationships. I stand out for my results-driven mindset, adaptability, and reliability, bringing immediate value by driving growth, efficiency, and customer satisfaction.
Silverback Communication
Apr 2024 to Dec 2025
At Silverback Communications, I worked as a Sales and Lead Generation Specialist, supporting the company’s IT asset buying and selling operations. My role involved identifying and qualifying leads, generating new business opportunities, and managing client relationships throughout the sales process. I acted as a primary point of contact for prospects, providing information on services, answering questions, and facilitating smooth transactions. Key Responsibilities: Conducted research to identify potential clients and generate high-quality leads. Managed and updated CRM systems to track leads, follow-ups, and client interactions. Coordinated outreach efforts via phone, email, and other channels to engage prospects. Supported the sales process from initial contact to closing deals. Maintained strong relationships with clients, ensuring high levels of customer satisfaction. Collaborated with internal teams to streamline workflows and improve efficiency. Skills Developed: B2B sales and client relationship management Lead generation and prospect qualification CRM management and data organization Multi-channel communication (phone, email, chat) Problem-solving, attention to detail, and time management Impact / Achievements: Contributed to identifying and securing new business opportunities. Ensured smooth, efficient processes in IT asset sales, improving client experience. Strengthened the company’s presence in target markets through proactive outreach.