Customer Service Representative | Appointment Setter
Davao del Sur
Hello! My name is Reynold. I have 10 years of experience as a Customer Service Representative specializing in voice accounts, primarily handling [Inbound/Outbound] calls for [Industry, Retail, Healthcare and Finance]. Throughout my career, my primary focus has been delivering first-contact resolution while providing an empathetic and efficient experience for every caller. In my previous role, I maintained an average Quality Assurance (QA) score of [e.g., 90%] and consistently met key performance metrics like Average Handle Time (AHT) and Customer Satisfaction (CSAT). I thrive in fast-paced call center environments, adapt quickly to new tools, and enjoy de-escalating challenging situations with active listening and clear communication. I'm excited for a new opportunity that aligns perfectly with my professional background.
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