Customer Success Representative
Philippines
I have 4+ years of experience across sales, banking, SaaS, and marketplace platforms. I supported customers in APAC and international markets, handling complex inquiries with empathy, accuracy, and efficiency.
Partner Hero PH|MEETUP, full_time
Sep 2023 to Oct 2025
As a Customer Success and Customer Service professional, I support users, partners, and stakeholders by managing accounts, resolving inquiries, and ensuring smooth platform and ordering experiences. Using Zendesk and other support tools, I provide prompt, empathetic, and effective assistance while serving as the first point of contact for customers and partners.
HSBC Electronic Data Processing Philippines, full_time
Jul 2021 to Jul 2023
With 2 years of experience as a Customer Service Representative, I specialized in assisting Hong Kong customers with various banking needs. My role encompassed support for Internet banking, Debit/ATM cards, checking accounts, and savings accounts, ensuring a seamless and satisfactory customer experience.
Alorica PH, full_time
Oct 2020 to Jul 2021
As a Sales Representative with 8 months of experience at Sprint and T-Mobile, I have developed a strong expertise in the sales of handheld devices, watches, accessories, and service plans. My role involved engaging with customers to understand their needs, providing tailored recommendations, and closing sales to achieve and exceed targets.