Manager / Virtual Assistant / Technical Support
Rizal
I am a dedicated and results-driven Virtual Assistant, Team Leader, Customer Support and Technical Support Professional with over 10 years of experience in customer service, technical support, telephony operations, appointment setting, lead generation, and insurance support. Throughout my career, I have successfully managed customer interactions, coached and developed teams, streamlined operational processes, and consistently delivered high-quality service. My experience includes supporting U.S.-based businesses in industries such as insurance, telecommunications, SaaS, and customer service, where I handled policy servicing, quoting support, customer retention, technical troubleshooting, and team performance management. My strengths include leadership, problem-solving, communication, process improvement, and customer relationship management. I am proficient in CRM systems, VoIP platforms, Microsoft Office, Google Workspace, and various business applications used in remote operations. What sets me apart is my ability to quickly adapt to new systems, work independently with minimal supervision, and maintain a strong commitment to customer satisfaction and business growth. Whether leading a team, assisting customers, managing administrative tasks, or supporting daily operations, I bring professionalism, reliability, and a results-oriented mindset to every project. I am passionate about helping businesses improve efficiency, enhance customer experiences, and achieve their goals through exceptional support and operational excellence.
Lucila’s Insurance Services LLC, full_time
May 2025 to Jul 2026
Plan project scope, timeline, and tasks, Assign and manage team responsibilities. Track progress and adjust plans as needed. Communicate with stakeholders. Monitor budget and deadlines. Resolve issues and manage risks Develop and execute comprehensive marketing strategies and campaigns that align with the company's goals and objectives. Lead, mentor, and manage a high-performing marketing team, fostering a collaborative and results-driven work environment. Monitor brand consistency across marketing channels and materials.