Virtual Assistant | Executive Support | Admin Customer Service
Metro Manila, Pasig, Philippines
I’m a reliable and detail-oriented Virtual Assistant with experience in administrative support, customer service, account management, technical support, and business operations. I’m comfortable handling day-to-day administrative tasks, managing information, coordinating requests, communicating with clients and customers, and keeping tasks organized and on schedule. I have experience working with customers and internal teams across different industries, including technology, financial services, payments, and e-commerce. I’m also comfortable learning new tools and processes and working independently with minimal supervision. My strengths include organization, communication, problem-solving, attention to detail, and follow-through. I take a proactive approach to my work and make sure tasks are completed accurately and on time. I’m available to support clients with administrative tasks, customer service, research, data entry, email and calendar management, order processing, documentation, and other day-to-day business support needs.
Concentrix, full_time
Nov 2023 to Mar 2024
• Assisted Microsoft Business customers via live chat and inbound calls with product inquiries, account concerns, order-related requests, and general sales support while maintaining a high level of customer service. • Supported sales activities by identifying customer needs, providing product information, and coordinating with internal teams to help move orders and requests forward. • Resolved customer issues and followed up on outstanding concerns, ensuring timely communication and a positive customer experience throughout the sales process.
FTSP Inc., full_time
Jan 2023 to May 2023
• Supported day-to-day HR and administrative activities, including employee records, attendance, documentation, and responding to personnel-related requests. • Assisted with recruitment activities such as posting job openings, screening applicants, scheduling interviews, coordinating with candidates, and supporting onboarding requirements. • Handled back-office tasks including data entry, report preparation, document processing, and maintaining accurate and organized employee and recruitment records.
FTSP Inc, full_time
Mar 2019 to May 2023
• Managed customer accounts and engaged with clients who were considering cancellation, identifying concerns and providing appropriate solutions to improve retention. • Reviewed customer feedback, account activity, and service issues to identify reasons for churn and recommend actions to improve customer experience. • Coordinated with internal teams to resolve customer concerns, follow up on outstanding issues, and ensure timely solutions while maintaining service and retention targets.
SQAS Consulting and Management Sdn. Bhd., full_time
Dec 2017 to Feb 2019
• Provided first-level support to account owners, troubleshooting account, payment, transaction, and application-related concerns. • Investigated customer issues, documented cases, and escalated complex technical or payment concerns to appropriate support teams. • Assisted users with account procedures, payment processes, and troubleshooting while maintaining customer service and resolution standards.
Global Payments Inc., full_time
Aug 2010 to Oct 2011
• Managed merchant inquiries and payment-related concerns, including transaction issues, billing, account support, and chargebacks through inbound calls • Investigated and resolved chargebacks, disputes, retrieval requests, and transaction discrepancies by reviewing transaction records and supporting documentation. • Coordinated with merchants, customers, payment processors, and internal teams to resolve disputes within SLA while maintaining accurate case documentation and compliance with established procedures.
Digital Room Inc, full_time
May 2009 to Aug 2010
• Managed customer inquiries via live chat and email, providing timely assistance with orders, payments, shipping, returns, and product-related concerns. • Processed order modifications, cancellations, refunds, and exchanges while ensuring accuracy and adherence to company policies. • Resolved customer issues professionally, coordinated with internal teams and logistics partners, and maintained high customer satisfaction and service quality.