Medical Virtual Assistant | Medical Billing | Insurance Verification
Cebu
I am a detail-oriented Medical Virtual Assistant with 2 years of experience in healthcare administration and 4 years of experience in customer service, technical support, sales, and administrative operations. My expertise includes medical billing, medical and dental insurance verification, prior authorization, pharmacy benefit management (PBM), claims processing, EHR documentation, and HIPAA compliance. I have experience verifying patient eligibility and benefits, coordinating with insurance providers, processing claims, and maintaining accurate medical records to support efficient healthcare operations. As a Licensed Professional Teacher (LPT) and Cum Laude graduate, I bring strong communication, attention to detail, problem-solving, multitasking, and organizational skills, making me a reliable professional dedicated to delivering exceptional patient and administrative support.
Optum, full_time
Aug 2024 to Present
Provided comprehensive virtual healthcare administrative support by managing medical billing, verifying medical and dental insurance eligibility and benefits, processing prior authorizations, reviewing claims, and maintaining accurate Electronic Health Records (EHR). Coordinated with healthcare providers, pharmacies, dental offices, and insurance carriers to resolve billing and authorization issues while ensuring HIPAA compliance. Supported patient scheduling, documentation, claims processing, and administrative operations to improve workflow efficiency and deliver exceptional patient care.