Aspiring Virtual Assistant
Iloilo
I’m a reliable and detail-oriented Virtual Assistant with a background in both the BPO industry and teaching. I previously handled a healthcare account, where I gained experience in managing sensitive information, providing excellent customer support, and working efficiently under pressure. This helped me develop strong communication skills, accuracy, and professionalism in every task. As a teacher, I’ve also developed patience, organization, and the ability to explain things clearly—skills that are very useful when working with clients and managing different responsibilities. I’m confident in handling administrative tasks such as email and calendar management, data entry, and online research. What sets me apart is my strong work ethic, adaptability, and commitment to delivering high-quality results. I’m a fast learner, easy to work with, and I always make sure to meet deadlines while maintaining attention to detail. I’m passionate about helping businesses stay organized and productive, and I’d love the opportunity to support you and contribute to your success.
Carelon, full_time
Apr 2021 to Present
I worked as a customer service representative for a healthcare account at Carelon, where I handled patient accounts through calls, chats, and emails. My responsibilities included assisting patients with billing concerns, insurance inquiries, appointment-related concerns, and account updates while ensuring accurate and professional communication. I was trained to provide excellent customer service, resolve issues efficiently, and handle sensitive patient information with confidentiality and empathy. This experience helped me develop strong communication, multitasking, problem-solving, and customer support skills in a fast-paced healthcare environment.