Customer Service VA | Travel & Customer Support
Negros Occidental
I’m a Customer Service Specialist with 3+ years of experience supporting travel, healthcare, technical, billing, and sales accounts through phone, email, and chat. My experience includes handling high-volume customer interactions, resolving escalations, managing travel reservations, researching hotel accommodations, troubleshooting technical concerns, and supporting billing and sales requests. In my travel support experience, I handled 30+ email and chat tickets plus 30 to 50 calls daily, supporting hotel bookings, modifications, cancellations, and relocation requests. I achieved 90% customer satisfaction while working with platforms such as TED, PEGA, Booking.com, Priceline, and Trivago. In healthcare support, I handled approximately 30 calls daily and achieved 95% QA, 100% CSAT, and 95% resolution, supporting policyholders and healthcare providers with sensitive health-related and financial concerns. I also have experience in high-volume data annotation, processing 1,999+ images per 8-hour shift while maintaining consistent labeling accuracy. This strengthened my attention to detail, quality control, and ability to work accurately under pressure.
Concentrix, full_time
Apr 2024 to Feb 2026
Handled hotel bookings, changes, cancellations, and customer concerns using multiple reservation systems. Coordinated with hotel partners to resolve escalations and provide suitable solutions. Maintained a 90% customer satisfaction rate through clear communication and consistent follow-up.
Teleperformance, full_time
Sep 2023 to Feb 2024
Supported policyholders, healthcare providers, and other stakeholders with customer concerns. Handled sensitive inquiries with empathy and accuracy while helping resolve issues efficiently and maintaining a professional customer experience.
Ttec, full_time
Jun 2022 to Sep 2023
Handled technical, billing, and sales concerns from customers. Assisted with troubleshooting, processed transactions, and resolved issues while keeping communication clear and accurate. Also handled escalations and documented concerns for proper follow-up.
Direct Client , full_time
Jan 2021 to Apr 2022
Worked on data annotation and image classification for machine learning projects. Reviewed and validated datasets to make sure labels were accurate and consistent with quality standards, while meeting project accuracy targets.