Senior Frontline Customer Service Representative
Iloilo
I help businesses deliver excellent customer experiences by providing reliable and efficient support through email, live chat, and calls. With over 5 years of BPO experience, I specialize in handling high-volume inquiries, resolving issues quickly, and maintaining accurate data. I am proactive, detail-oriented, and committed to improving customer satisfaction while supporting smooth day-to-day operations.
XtendOps, full_time
Sep 2025 to Apr 2026
Managed customer concerns via email, live chat & inbound calls in a fully remote setup • Handled high-volume queues while maintaining quality on every interaction • Organized and prioritized multiple communication channels simultaneously • Maintained accurate records of interactions and followed up on pending cases
Telus International , full_time
Mar 2023 to Aug 2025
Handled customer inquiries for Temu (ecommerce) via email and live chat • Resolved order issues, refunds, complaints, and product concerns efficiently • Managed high volumes of customer tickets while maintaining quality and accuracy • Provided clear and professional written communication to international customers
Phil EDS Techno Service Inc. , full_time
May 2022 to Nov 2022
Created and managed vendor and supplier accounts in SAP for an automotive parts manufacturer. Ensured accuracy and completeness of all account records including contact info and payment terms. Monitored system data using Power BI dashboards to identify and remove duplicate or outdated entries. Coordinated with internal teams to verify vendor information and resolve data discrepancies
Infocom Inc. , full_time
Sep 2018 to Feb 2022
Provided technical assistance for hardware and software issues via phone & chat • Guided users step-by-step through solutions in a clear and patient manner • Logged all support interactions and resolutions for reporting and record-keeping
Jenza Ice Plant Inc., full_time
Jul 2018 to Sep 2018
Reviewed financial statements and prepared necessary supporting documentation. Assisted with internal audits and performed monthly balance sheet reconciliation.