Project Manager | Executive Assistant
Metro Manila
Results oriented Project Manager with SCRUM Certification and Lean Six Sigma Yellow Belt.
Sprout Behavioral Services, full_time
Jun 2025 to Apr 2026
● Streamlined administrative and executive support functions, including documentation management, calendar coordination, and systematized data handling across platforms such as JIRA, Google Sheets, Google Workspace and Google Drive. ● Created a tool to track and identify the distance of the employee to the customer using Google Sheets and Google Apps Script. ● Created and spearheaded process optimization initiatives to track and improve employees KPIs, team capacity, and deliverables. ● Delivered high-efficiency administrative support to executives and cross-functional teams, managing calendars, scheduling, and inbox prioritization to maintain operational continuity. ● Acted as the first line of support for client communications, handling inquiries, triaging requests, and ensuring timely resolution or escalation with clear documentation. ● Coordinated meeting logistics, including agenda preparation, note-taking, and action item tracking to ensure accountability and follow-through. ● Implemented process improvements by introducing structured templates and standard operating procedures (SOPs), reducing administrative inefficiencies. ● Assisted in onboarding remote team members by validating system requirements, facilitating tool access, and ensuring compliance with internal processes. ● Managed data entry, research tasks, and reporting requirements with a strong emphasis on accuracy, confidentiality, and turnaround time.
SmartExpress, full_time
Jul 2024 to May 2025
Project: Smart Express New Website creation ● Spearheaded the end-to-end development of Smart Express’s new website, ensuring a modern, user-friendly, and mobile responsive design. ● Defined project scope, objectives, milestones, and timelines, ensuring smooth execution and on-time delivery. ● Collaborated with stakeholders, including executives and marketing teams, to align the website’s branding, content, and functionality with business goals. ● Oversaw the development team, conducting weekly sprint planning and retrospectives to optimize workflow efficiency. ● Implemented testing and quality assurance (QA) processes to guarantee a seamless user experience before launch. ● Delivered the website within the agreed timeframe, improving the company’s online presence and customer engagement. Project: Customer Portal Development & QuickBooks Integration Led the design and development of the Smart Express Customer Portal, a web and mobile platform enhancing customer self-service capabilities. Defined user requirements and worked closely with UI/UX designers to create an intuitive, easy-to-navigate interface. Managed the integration of QuickBooks, allowing customers to seamlessly view their outstanding balances, upload documents, submit service requests, and track their request status in real time. Established a scalable architecture, ensuring the portal could support future enhancements and business growth. Worked closely with developers and QA teams, implementing rigorous testing phases to ensure system stability and security. Improved operational efficiency and reduced customer support inquiries by 20%, as users could now access key service independently. Project Management Tools & Methodologies Implemented ● JIRA for workflows for project tracking, sprint planning, and team task assignments. ● Facilitate Internal communication via email, chat, and virtual meeting using ZOHO ● Github for centralized code repository for version control and collaboration ● Notion for team wiki and documentation, process guidelines, and knowledge sharing.