Executive Assistant
Metro Manila, Caloocan, Philippines
With over a decade of professional experience, I specialize in providing comprehensive administrative and organizational support to drive operational efficiency. As an Executive Assistant at Treantly until August 2024, I contributed to streamlining processes, managing executive calendars, and ensuring seamless communication to align with organizational goals. My mission is to support teams by optimizing workflows and enhancing day-to-day productivity with a focus on precision and collaboration. At Treantly, I expertly coordinated daily schedules, managed communications, and streamlined administrative tasks, enabling the team to achieve operational goals effectively. My aptitude for email management, executive calendar organization, and problem-solving allowed me to support leadership and enhance productivity across various functions. I thrive in dynamic environments, bringing a proactive approach to administrative challenges.
Virtuprism Recruiting Ltd., full_time
Jul 2023 to Aug 2024
In the role of General Virtual Assistant at Virtuprism Recruiting Ltd., focused on providing comprehensive administrative support to enhance operational efficiency. Managed scheduling and communications, ensuring seamless coordination across various tasks and responsibilities. Assisted in data entry and maintained accurate records, utilizing organizational skills to streamline processes. Collaborated with team members to improve workflow and deliver high-quality service. Applied problem-solving abilities to address challenges and meet client needs effectively. • Coordinated daily schedules and appointments, enhancing time management and productivity. • Handled email correspondence and client inquiries, ensuring prompt and professional responses. • Managed data entry tasks, maintaining accurate and up-to-date records. • Supported various administrative functions to streamline operations and improve efficiency. • Collaborated with team members to implement process improvements and optimize service delivery.
Virtual Freelancer Asia, Philippines, full_time
Nov 2022 to Feb 2023
Served as an Accounting Assistant, supporting loan officers with inquiries related to their ledgers. Conducted thorough audits and managed charges on various ledgers to ensure accuracy and compliance. • Addressed ledger-related queries from loan officers, improving their efficiency • Performed audits on financial records, enhancing data accuracy • Managed and updated ledger charges, ensuring timely and correct entries
WING AI, part_time
Mar 2022 to Nov 2022
Served as a part-time Virtual Assistant for a real estate client, focusing on daily administrative tasks. Managed emails and calendars to ensure smooth scheduling and communication. Utilized QuickBooks for accounting tasks, maintaining accurate financial records and supporting financial organization. • Handled client emails and calendar management, enhancing scheduling efficiency • Used QuickBooks for accounting, ensuring accurate financial tracking • Supported daily operations by organizing tasks and communications
Concentrix, full_time
Dec 2020 to Feb 2021
Served as proactive support for restaurant partners using the UBER Eats platform. Focused on assisting with the onboarding process and ensuring partners were able to successfully go online. Provided guidance and support to enhance their experience with the platform. Facilitated communication between restaurant partners and the platform to address any issues quickly and efficiently. • Supported over 100 restaurant partners in successfully going online with UBER Eats. • Streamlined the onboarding process, reducing setup time by 20%. • Resolved technical issues for partners, improving satisfaction ratings by 15%. • Facilitated clear communication between partners and the platform, ensuring swift issue resolution.
ADP, full_time
Oct 2019 to Jun 2020
Served as a Senior Operations Analyst at a leading payroll company, focusing on payroll processing, tax management, HR tasks, and customer service. Managed payroll operations for small business clients, making necessary adjustments upon request. Handled tax-related responsibilities, including amendments and jurisdiction setup. Supported HR functions by adding new hires and configuring profiles, including PTO settings. Assisted clients with general inquiries and reporting, ensuring a seamless service experience. • Processed payroll for small business clients, ensuring timely and accurate transactions. • Managed tax amendments and jurisdiction setups, resolving complex tax inquiries. • Configured new employee profiles and PTO settings, streamlining HR operations. • Addressed client inquiries and provided detailed reporting to enhance customer satisfaction.
Scale Experts Inc., full_time
Jul 2017 to Sep 2019
Performed administrative duties for a Renewable Energy Research Partner, focusing on enhancing their professional online presence. Managed the development of their LinkedIn profile and took charge of lead generation activities. Conducted corporate information research to support strategic initiatives and handled various additional tasks as needed. • Developed and optimized LinkedIn profile, increasing visibility and professional connections • Executed lead generation strategies, resulting in a 30% increase in potential client contacts • Conducted detailed corporate information research to support project planning • Managed diverse administrative tasks, ensuring smooth daily operations
Teledirect Telecommerce, full_time
Oct 2016 to Jul 2017
Served as a Digital Account Manager, specializing in managing Google AdWords and AdWords Express advertising accounts. Focused on delivering tailored solutions for business-to-business clients, ensuring their advertising needs were met efficiently. Responsible for optimizing existing campaigns and building new ones to enhance client outcomes. • Managed advertising accounts for Google AdWords, ensuring effective client engagement. • Built and optimized campaigns, resulting in improved client performance metrics. • Collaborated with business clients to tailor advertising strategies to their specific needs.
IBEX Global, full_time
Mar 2015 to Sep 2016
Focused on managing reservations for flights, hotels, cars, and travel packages. Engaged in upselling and cross-selling to enhance customer experiences. Ensured clients received optimal value and satisfaction through tailored travel solutions. • Coordinated flight, hotel, and car bookings, increasing client satisfaction by 20%. • Implemented upselling strategies that boosted revenue by 15%. • Streamlined reservation processes, reducing booking errors by 25%. • Developed personalized travel packages, enhancing customer engagement.
Motif Limited Inc., full_time
Nov 2013 to Feb 2015
Served at an online travel agency, specializing in managing various aspects of travel arrangements. Gained expertise in three types of Global Distribution Systems to effectively address schedule adjustments, travel queries, and voluntary itinerary changes. Trained in reissuing tickets, ensuring seamless travel experiences for passengers. Focused on resolving itinerary issues to maintain customer satisfaction. • Handled schedule changes using Global Distribution Systems, enhancing service efficiency. • Addressed travel inquiries promptly, leading to improved client satisfaction. • Managed voluntary changes for passengers, ensuring smooth travel transitions. • Trained in ticket reissuance, contributing to operational reliability
Ingram Micro Phils, full_time
Nov 2011 to Jan 2013
Handled return authorizations for re-sellers dealing with defective, damaged, or surplus items. Offered clear information on return policies to customers, ensuring smooth processing and resolution of inquiries. • Processed return authorizations for various product issues, streamlining the return process for re-sellers. • Communicated return policies effectively, reducing customer confusion and improving satisfaction. • Resolved return-related inquiries swiftly, enhancing customer experience and trust.
WNS Global, full_time
Aug 2010 to Mar 2011
Served as a Travel Specialist for Travelocity, managing client inquiries and ensuring satisfaction throughout their travel experience. Addressed customer needs before, during, and after trips, focusing on flight, hotel, car, and vacation package reservations. Handled issues such as ticket re-accommodation and reissuance to resolve any travel disruptions efficiently. Prioritized client satisfaction by delivering seamless service and support. • Managed reservations for flights, hotels, cars, and vacation packages, ensuring seamless booking experiences. • Resolved travel disruptions by reissuing tickets and arranging re-accommodations quickly and efficiently. • Provided comprehensive support to clients throughout their travel journey, enhancing overall satisfaction. • Handled client inquiries and concerns, maintaining a high level of service quality and client trust.
24/7 Phils., full_time
Nov 2009 to May 2010
Worked at 24/7 Phils. supporting Optus, Australia's second-largest telecom company, specializing in customer service. Focused on resolving billing inquiries and providing basic troubleshooting for postpaid customers. Contributed to maintaining Optus's top position in customer service across the country. • Managed billing inquiries effectively, ensuring swift resolution and customer satisfaction. • Performed basic troubleshooting for postpaid customers, enhancing service reliability. • Supported efforts that contributed to Optus achieving top customer service rankings in Australia.
Aegis People Support, full_time
Mar 2009 to Nov 2009
Served as a Travel Specialist for a major online travel agency, focusing on managing reservations for flights, hotels, cars, and vacation packages. Engaged in upselling and cross-selling to enhance customer experience and meet their travel needs. Provided recommendations for activities and accommodations based on client preferences and budgets. Assisted clients with various inquiries related to their reservations, ensuring customer satisfaction. • Handled diverse travel reservations, enhancing client itineraries with tailored options. • Recommended activities and accommodations, aligning with client interests and budget constraints. • Addressed customer inquiries, resolving reservation issues promptly. • Executed upselling and cross-selling strategies to maximize booking value.
Convergys ARM - Encore RMI, full_time
Sep 2007 to Dec 2008
Handled debt collection for a variety of credit cards financed by GE Money Bank, working with accounts from companies like Sam's Club, Walmart, and JC Penney. Focused on accounts that were overdue by 90 days or more, ensuring compliance with the Federal Debt Collection Practices Act. Employed effective communication strategies to recover debts while maintaining customer relations and adhering to legal guidelines. • Recovered overdue payments from accounts 90 days past due, enhancing recovery rates. • Ensured strict adherence to the Federal Debt Collection Practices Act, maintaining legal compliance. • Managed collections for major retailers, improving client satisfaction through professional interactions. • Utilized negotiation skills to resolve outstanding balances, reducing charge-off rates.