Juvielyn L.

VA-Appointment Setter, Banking-Citibank and BPO- Concentrix

Metro Manila, Pasig, Philippines

Overview

Skilled in appointment setting, risk control, data entry, quality assurance, and client communication. Proficient in Microsoft such as Excel, Word, Office, Outlook, Teams & Google Workspace, CRM systems

Skills and Tools

• Calendar Management
• Email Management
• Data Entry
• Google Workspace
• Microsoft Teams
• Microsoft Word
• Microsoft Office
• Microsoft Excel

Work History

• Appointment Setter

  Elite Roofing LLC, full_time

  Apr 2025 to Jun 2026

  • Conducted client outreach through calls, email, SMS, and social media to qualify prospects and schedule appointments. • Managed appointment scheduling, confirmations, rescheduling, follow-ups, and customer information using CRM systems. • Maintained accurate client records and ensured timely communication throughout the appointment-setting process.