Customer Service Representative/Global Retail Brands
Negros Occidental, Bacolod, Philippines
Hello, I’m Eric Manga Villanueva. I have over 10 years of experience in customer service and technical support, working with companies like Transcom, iQor, Teletech, Ubiquity, and Amerimark. My strengths are calm under pressure, empathetic communication, adaptable problem‑solving, and detail‑oriented organization.What sets me apart is my ability to combine customer focus with technical know‑how, ensuring smooth operations and positive customer experiences that drive long‑term success.
Ubiquity Global Service, full_time
Jul 2024 to Jan 2026
Process order, track, update , process claims and refund. Answers customer query through chats, phone and email.
Teletec, full_time
Sep 2022 to Jan 2024
incharged in providing assistance on members medical coverage inquiry, prescription ,recommendation and booked medical appointment. Assist members with website and mobile application issue by providing technical troubleshooting and remote access
Iqor Bacolod Philippines, full_time
Jun 2019 to Sep 2022
Assist customers with their ofder inquiry, order management, update , track , cancel and refund orders.