Operations Specialist | Administrative Customer Support
Metro Manila
Operations Specialist with 7+ years of experience in banking, customer support, and business operations. I specialize in keeping day-to-day operations organized—from transaction processing and documentation to customer communication, scheduling, follow-ups, and record management. I have handled 1,000–2,000+ daily banking transactions and 60–70+ daily customer inquiries, giving me strong experience in accuracy, prioritization, problem-solving, and working under deadlines. I'm proactive, highly organized, quick to learn new systems, and comfortable working independently in remote environments.
Department of Labor and Employment (DOLE), full_time
Mar 2024 to Dec 2024
-Processed payroll and beneficiary records for 1,000–2,000+ individuals. -Reviewed records for completeness, accuracy, and discrepancies. -Followed up on missing information and coordinated corrections. -Maintained organized spreadsheets and supporting documentation.
Urban Comforts Furniture Store, part_time
Oct 2023 to Jan 2026
-Managed 60–70+ customer inquiries daily through Meta Business Suite, chat, email, and phone. -Coordinated customer appointments, installation schedules, service requests, and follow-ups. -Maintained accurate customer, order, service, warranty, and scheduling records. -Coordinated between customers and personnel to ensure services were completed as scheduled. -Supported day-to-day business operations, administrative tasks, and customer communication. -Used spreadsheets and digital tools to organize information and track operational activities.
Bank of the Philippine Islands (BPI), full_time
Sep 2015 to Apr 2023
-Processed and verified 1,000–2,000+ transactions/checks daily, with higher volumes during peak periods. -Verified transaction details, signatures, supporting documentation, and customer information. -Identified discrepancies and coordinated appropriate corrections or escalation. -Performed reconciliation, data entry, record maintenance, and transaction processing. -Handled confidential financial and customer information according to established procedures. -Managed multiple time-sensitive operational tasks while maintaining accuracy and productivity. -Coordinated with internal teams to resolve operational issues and complete requirements.
Grainman Marine Transport, full_time
Mar 2015 to Nov 2015
-Monitored cargo shipments and supported day-to-day transportation operations. -Checked shipment and stevedore documentation for completeness. -Coordinated operational requirements and followed up on missing documents. -Maintained accurate shipment records and supported timely cargo movement.