Customer Support | Client Training Associate
Metro Manila
With over 14 years of experience in customer service, client support, and technical training, I help businesses deliver exceptional customer experiences while building strong, lasting client relationships. My background spans banking, SaaS, healthcare, and business process outsourcing, giving me the versatility to adapt quickly and provide value across different industries. Currently, I work as a Client Training Associate at JP Morgan Chase, where I train corporate clients on treasury and banking platforms, guide them through complex payment processes, and help them maximize the value of the tools they use. I was promoted from a support role into training because of my product expertise, problem-solving abilities, and commitment to client success. Beyond banking, I have extensive experience in technical support, customer service, billing, collections, and administrative communication. I've also worked directly with customers in service-based businesses, coordinating appointments, resolving concerns, following up on accounts, and maintaining a professional, customer-first approach in every interaction. What sets me apart is my ability to simplify complex information, communicate clearly, and build trust with clients. I'm proactive, dependable, and genuinely enjoy helping people find solutions. Whether I'm training users, handling customer inquiries, managing escalations, or supporting business operations, I bring professionalism, attention to detail, and a strong work ethic to every role. I'm always looking for opportunities where I can contribute through excellent communication, client relationship management, and operational support while continuing to grow professionally.
Ploomo - El Clean, part_time
Dec 2026 to Present
• Communicated with clients to explain services and understand their cleaning requirements. • Scheduled appointments and coordinated bookings with clients and cleaning partners. • Managed the CRM system to maintain accurate customer records, schedules, and cleaning requirements.
JP Morgan Chase Bank, full_time
Dec 2021 to Present
• Assisted top-tier clients with treasury tools, cash positions, transactions, and user access. • Advanced from helpdesk to leading client trainings and webinars. • Recognized for product expertise and as a key resource for clients and peers.
Manpower Group Philippines | SAP, full_time
Jul 2020 to Dec 2020
• Provided technical assistance on SAP products and support portal navigation. • Assisted users with software downloads, license keys, and S-user management. • Handled support actions using ticketing systems.
ProbeGroup | Clear Captions, full_time
Mar 2019 to Jun 2021
• Delivered accurate, real-time captioning of spoken conversations using voice recognition tools. • Ensured high accuracy and clarity while transcribing diverse topics.
Concentrix | Blue Cross Blue Shield of NC, full_time
Jul 2016 to Mar 2019
• Responded to insurance coverage and claim status inquiries from healthcare professionals. • Supported appeals and State Health Plan verifications as part of a pioneer team.