Customer Support Specialist | Real-Time Analyst (RTA)
Cavite
I’m a customer support and operations professional with 4+ years of experience in BPO, technical support, and real-time operations. Currently working as a Real-Time Analyst (RTA), I handle queue monitoring, performance tracking, daily reporting, team coordination, and operational updates. I bring strong communication, problem-solving, attention to detail, and process improvement skills to help clients resolve issues, stay organized, and keep daily operations running smoothly.
TaskUs, full_time
Feb 2025 to Present
Started as a teammate, promoted as Subject Matter Expert, become a pioneer for a new account and promoted as a Real Time Analyst
Foundever, full_time
Aug 2024 to Jan 2025
Working as a Financial Tech Support handling calls, emails and chat channels. Working with Quickbooks.
Accenture, full_time
May 2022 to Feb 2024
Working as a Frontend , Backend Developer using Javascript as a programming language and ServiceNow for IDE. Provided second-level application and platform support, resolving incidents, access issues, bug fixes, and account requests while maintaining SLA compliance
Amazon, full_time
Oct 2019 to Dec 2021
Assisting customer support relating to their packages, deliveries, orders and account concerns. Supported Driver applicants with account creation, account issues, and delivery-related concerns through email support.