Customer Support Specialist | Sales Account Manager
Cebu, Lapu-Lapu, Philippines
Customer-focused support specialist, resolving customer inquiries, handling escalations, and delivering high-quality service across phone and CRM platforms. With a strong track record of maintaining accurate records and consistently high satisfaction ratings. Known for clear communication, patience, and staying solutions-focused under pressure. Results-driven sales account manager with 3+ years of experience (2022–Present) managing client accounts, generating leads, and consistently meeting sales targets. Proficient in Salesforce, HubSpot, and NEO CRM for tracking pipelines and reporting. Skilled at building lasting customer relationships that drive retention and repeat business, backed by prior experience in customer support and team leadership.
Best BPO Solutions, full_time
Jun 2022 to Present
-Managed customer accounts by identifying client needs and recommending tailored solutions, consistently achieving monthly sales targets. -Generated new business through outbound calls, referrals, and follow-ups, expanding the customer pipeline and driving new sign-ups. -Built strong client relationships through proactive account management and accurate CRM tracking, contributing to customer retention and repeat business. -Consistently met individual and team monthly sales targets through proactive prospecting, effective client engagement, and strong account management.
Best BPO Solutions, part_time
Apr 2022 to May 2022
-Accurately recorded and reported glucose and blood sugar readings while maintaining a high level of attention to detail. -Ensured patient data was logged accurately and reliably for timely reporting and review. -Followed established procedures and maintained consistency when handling sensitive information. -Demonstrated strong focus, accuracy, and responsibility when working with detailed data. -Maintained professionalism and reliability while completing time-sensitive tasks.
Best BPO Solutions, full_time
Jul 2021 to Apr 2022
-Led and supported team members through coaching, mentoring, and performance guidance to help improve productivity and service quality. -Managed daily operations, including task assignments, scheduling, staffing, and equipment coordination to maintain an efficient workflow. -Served as a primary point of contact during client meetings, providing updates, addressing concerns, and maintaining positive client relationships. -Handled escalated customer and team concerns by identifying root causes and providing practical solutions. -Monitored team performance and provided timely feedback to help team members improve their skills and achieve performance goals.
Best BPO Solutions, full_time
Jul 2019 to Jul 2021
-Provided guidance and support to team members in handling customer inquiries and complex concerns. -Created training materials and instructions to help new team members understand processes and improve their performance. -Assisted with onboarding and coaching, helping new team members become confident and effective in their roles. -Maintained professional and consistent customer service standards across daily operations.
Best BPO Solutions, full_time
Jul 2018 to Jul 2019
-Provided professional customer support by phone, assisting customers with product and service inquiries and technical concerns. -Troubleshot technical issues and explained solutions clearly and respectfully to ensure a positive customer experience. -Accurately documented customer interactions, questions, and concerns in tracking systems. -Maintained high service-quality standards and consistently achieved strong performance and customer satisfaction scores.