Virtual Assistant | Customer Service and Sales Support | Real Estate
Cagayan
I’m a Customer Service and Administrative Professional with experience in customer support, virtual assistance, inside sales, appointment setting, lead generation, and CRM management. I’ve supported clients through phone, email, and chat, handled inquiries, scheduled appointments, maintained accurate records, and helped keep operations running smoothly in fast-paced environments. What sets me apart is that I’m dependable, detail-oriented, and adaptable. I’m a quick learner with strong communication, problem-solving, and organizational skills, and I always aim to provide excellent service while helping businesses stay efficient and organized. I enjoy working behind the scenes to make things easier for clients and teams, and I take pride in doing the job well.
American Land Legacy Group LLC, full_time
Aug 2026 to Present
Support real estate operations through property research, lead review, and data management. Research and evaluate land parcels based on property characteristics and investment criteria. Review properties for factors such as topography, access, terrain, and potential suitability. Assist with lead generation, data organization, and maintaining accurate property records. Use real estate research tools and workflows to review and qualify potential properties. Collaborate with specialists and team members to clarify property criteria and improve research accuracy.
Text June, Municipal Labs Inc., freelance
Aug 2023 to Present
Provide virtual customer support through chat, email, and other communication channels. Assist clients with administrative tasks, research, scheduling, reminders, and follow-ups. Manage client requests and prioritize tasks based on urgency and deadlines. Conduct online research and organize information to support client decisions. Maintain accurate records and communicate clear updates and next steps. Support day-to-day operations while providing a warm, professional, and responsive client experience.
Sellee LLC, full_time
Mar 2022 to Jun 2022
Contacted prospective customers through outbound calls to qualify sales opportunities. Built rapport with prospects and identified customer needs to recommend appropriate solutions. Maintained accurate customer information and sales activities in CRM systems. Followed up with qualified leads and supported the sales process from initial contact through appointment scheduling. Delivered excellent customer service while consistently meeting daily productivity goals.
DK Realty, part_time
Mar 2022 to Jun 2022
Conducted high-volume outbound calls to identify qualified real estate prospects. Scheduled appointments for the sales team. Maintained accurate lead records and updated CRM databases. Verified customer information and documented interactions accurately. Demonstrated resilience, professionalism, and excellent communication skills while handling objections.
Self-employed, full_time
Nov 2021 to Present
Providing freelance virtual assistance and remote business support to entrepreneurs and small businesses across various industries. Services include administrative support, customer service, technical support, sales support, CRM updates, lead generation, appointment setting, data entry, email and calendar management, online research, and document organization. Individual client projects are listed separately below. Committed to delivering reliable, organized, and professional support while helping businesses improve efficiency and customer satisfaction.
Easy Lot Buyer, full_time
Nov 2021 to Feb 2022
Provided administrative and virtual support to improve daily business operations. Managed email correspondence, calendars, and appointment scheduling. Maintained accurate client records and updated CRM systems. Assisted with customer inquiries while ensuring excellent customer service. Performed data entry and administrative tasks with a high level of accuracy.
One Call Solutions, full_time
Sep 2021 to Nov 2021
Assisted customers through inbound and outbound calls while maintaining excellent service quality. Supported customer service, appointment-setting, and sales campaigns. Resolved customer concerns efficiently and professionally. Maintained accurate documentation of customer interactions. Consistently met quality, attendance, and productivity standards.
Self-employed, part_time
May 2010 to Present
Managed tenant communications and rental agreements. Coordinated property maintenance and repairs. Maintained records, schedules, and payment tracking. Resolved tenant concerns and handled administrative tasks. Oversaw day-to-day property operations.
Doug's Computer Shop, part_time
Jan 2009 to Oct 2012
Managed daily business operations and provided excellent customer service. Assisted customers with basic computer troubleshooting and technical concerns. Maintained inventory and ensured computer systems were operational. Handled cash transactions and maintained business records. Delivered friendly, reliable service while resolving customer issues.
eTelecare Global Solutions, full_time
Jun 2008 to Dec 2008
Delivered customer service and technical support for telecommunications customers. Diagnosed and resolved customer concerns while ensuring customer satisfaction. Explained products, services, and troubleshooting procedures clearly. Documented customer interactions accurately using company systems. Maintained professionalism in a fast-paced call center environment.