E-COMMERCE SPECIALIST | SHOPIFY OPERATIONS | DIGITAL MARKETING | CSR
Tarlac
Managed e-commerce operations, overseeing up to 10 Shopify stores simultaneously, maintaining product catalogs with over 1,000 SKUs, and supporting stores processing 800+ monthly orders. Created, updated, and optimized product listings, variants, collections, pricing, images, tags, metafields, inventory, navigation, bundles, and promotional offers. Handled order processing, fulfillment, shipment tracking, cancellations, exchanges, returns, refunds, chargeback coordination, and Recharge subscription workflows. Conducted desktop and mobile quality assurance (QA) testing across product pages, links, buttons, add-to-cart functionality, checkout processes, subscriptions, images, product descriptions, and promotional content. Additionally, supported landing page updates, homepage banners, blog management, website navigation, product synchronization, inventory monitoring, reporting, and cross-channel store updates to ensure smooth daily operations, accuracy, and an improved customer shopping experience.
Freelance, full_time
May 2021 to Feb 2026
* Managed over 100 online stores, 10 Shopify stores simultaneously for both small and large businesses per organization, ensuring smooth daily operations and timely order processing. * Handled an average of 1,000+ SKUs per store and supported accounts with 800+ monthly orders. * Updated and optimized product listings, images, and pricing across multiple stores. * Resolved technical and content-related issues promptly to maintain website uptime and customer satisfaction. * Collaborated with marketing teams to implement promotions and improve product visibility. * Provided backend support including inventory monitoring, order tracking, and analytics reporting. *Providing quality assurance, technical troubleshooting, and marketing support services to work related to Replo, Shopify, and related tools (“Services”). Responsibilities include reviewing store functionality, assisting with landing page optimization, supporting marketing implementations, and ensuring overall service quality for e-commerce operations.