Abegail A.

Virtual Assistant | Executive Assistant | Account Manager

Benguet

Overview

A Virtual Assistant and Executive Support Specialist with 4+ years of experience helping leaders save time, strengthen client relationships, and streamline operations. I bring expertise in calendar management, client onboarding, CRM tools, and process improvement, consistently achieving 95%+ client satisfaction. What sets me apart is my balance of precision and care—I don’t just manage tasks, I create systems that help businesses thrive. If you’re looking for a reliable partner who delivers results with professionalism and warmth, I’d be honored to support your success.

Skills and Tools

• Customer Support
• Email Support
• Complaint Resolution
• Call Center Operations
• Conflict Resolution
• Quality Assurance
• Technical Support
• Tier 1 Support
• Tier 2 Support
• BPO Operations
• Help Desk
• Customer Success
• Customer Onboarding
• Customer Retention
• Escalation Management
• Remote Support
• Knowledge Base Management

Work History

• Client Service Analyst and Account Manager

  Foundever - Fiserv (Telecheck), full_time

  Mar 2025 to Apr 2026

  • Managed 35 corporate clients with 200+ branches and 7 enterprise accounts, resolving escalations and strengthening client retention. • Provided executive-level account support including stakeholder communications, onboarding coordination, and performance reporting, achieving 95%+ client satisfaction. • Coordinated cross-functional teams and vendor partners to resolve complex issues and streamline implementation workflows. • Prepared client reports and executive summaries to inform leadership decisions and recommend process improvements.

• Customer Service Specialist: Merchant Services

  Fiserv (TeleCheck), Foundever, full_time

  May 2024 to Feb 2025

  • Supported merchant onboarding and account setup, managing communications and documentation to ensure compliance and smooth transitions. • Maintained 95%+ customer satisfaction through timely resolution and proactive client follow-up. • Documented procedures and created SOPs to reduce repeat issues and improve team efficiency.

• Customer Service Specialist: Consumer

  Fiserv (TeleCheck), Foundever, full_time

  Jan 2024 to Apr 2024

  • Handled sensitive consumer cases including dispute resolution and fraud prevention while maintaining confidentiality and audit readiness. • Managed case documentation and escalations, ensuring accurate records for executive review.

• Receptionist and Cashier

  Corporate Innovators Baguio Inc. (CIBI), Baguio City, Philippines, full_time

  Nov 2020 to Dec 2023

  • Managed 200+ daily customer interactions, payments, and reservations, maintaining professional front-desk operations. • Processed payments and reservations with 100% accuracy and prepared daily cash and shift reports for management. • Trained and onboarded 10+ staff on service standards and POS processes, improving operational consistency