Certified Medical Virtual Assistant, Sales Customer Support
Tarlac
I’m a certified medical virtual assistant and experienced customer support, sales, and appointment-setting professional with a strong background in healthcare support, BPO, telemarketing, and remote work. I specialize in appointment scheduling, patient and customer communication, outbound calling, lead generation, follow-ups, data entry, medical transcription, and administrative support. I’m organized, dependable, detail-oriented, and comfortable working independently in a fast-paced remote environment. I have experience using tools such as Google Workspace, Microsoft Office, Canva, Zoom, Slack, Calendly, PhoneBurner, TimeTrade, and various CRM and support platforms. What sets me apart is my combination of healthcare knowledge, sales experience, communication skills, and commitment to providing excellent client service. I’m adaptable, quick to learn new systems, and focused on helping clients save time, improve customer satisfaction, and achieve their business goals.
TaskUs, full_time
Oct 2025 to Nov 2025
Worked as a Merchant Support Representative at TaskUs, providing professional customer service and operational support to merchants through phone and digital communication channels. Assisted with account-related concerns, transaction inquiries, troubleshooting, and other merchant issues while ensuring accurate and timely resolutions. Handled a high volume of customer interactions while maintaining professionalism, patience, and attention to detail. Investigated concerns, provided clear information, documented customer interactions accurately, and followed established procedures and service standards. Developed strong skills in customer service, problem-solving, communication, conflict resolution, technical support, multitasking, and working effectively in a fast-paced BPO environment.
Gabtech Global LLC, full_time
Apr 2024 to May 2025
Worked as a Telemarketer at Gabtech Global, handling outbound calls to prospective students and assisting with enrollment inquiries for National University in California. Engaged leads, identified their needs and interests, provided accurate information about programs and enrollment processes, and guided qualified prospects toward the next step. Managed high-volume outbound calls while building rapport, overcoming objections, following sales scripts, and maintaining professional communication. Consistently focused on lead qualification, follow-ups, and appointment or enrollment opportunities while accurately documenting customer interactions. Developed strong skills in cold calling, lead generation, appointment setting, sales communication, objection handling, customer service, and working with tools such as PhoneBurner, LiveBox, TimeTrade, Intranet, and Slack.
RB Robinos, full_time
Apr 2022 to Feb 2024
Worked as a Clinical Call Coordinator, handling patient and healthcare-related calls while providing professional and compassionate support. Assisted with appointment coordination, patient inquiries, follow-ups, and communication with healthcare teams to help ensure timely and accurate service. Managed high-volume calls while maintaining attention to detail, confidentiality, and professionalism. Accurately documented call information, coordinated schedules, addressed patient concerns, and followed established procedures to ensure a smooth experience for patients and staff. Developed strong skills in healthcare communication, appointment scheduling, customer service, documentation, problem-solving, multitasking, and handling sensitive information in a fast-paced environment.
SITEL Philippines, full_time
Jan 2022 to Jun 2022
Worked as a customer sales representative at SITEL, providing professional customer service and sales support while handling inbound and outbound customer interactions. Assisted customers with product and service inquiries, identified their needs, recommended appropriate solutions, and handled concerns while maintaining a positive customer experience. Consistently focused on meeting sales and performance goals through effective communication, active listening, product knowledge, and relationship building. Accurately documented customer interactions and followed company procedures to ensure efficient and high-quality service. Developed strong skills in customer service, sales, upselling, problem-solving, communication, and working in a fast-paced BPO environment.