Virtual Assistant, Sales Rep, Customer Support
Philippines
I have more than two years of experience in customer-facing roles, I bring strong expertise in customer service, sales, email handling, escalation management, and outbound calls. I am skilled at building rapport, resolving concerns efficiently, and driving positive outcomes while maintaining professionalism. I adapt quickly to new systems and processes and consistently aim to deliver high-quality support and results.
ResultsCX, full_time
Dec 2024 to Feb 2026
I work in SXM, I prioritize providing the right satellite radio solutions for international customers across the U.S., then identify sales and upsell opportunities that add value and enhance their overall experience.
Dyninno, full_time
Jul 2023 to Feb 2024
I sold domestic and international tickets, upsold ancillary products, and consistently exceeded sales targets by offering personalized travel solutions.
Tech Mahindra, full_time
Jun 2022 to Present
I provide voice and chat support for international accounts, handling outbound calls to effectively address and resolve customer complaints. My role also involves generating positive customer feedback through proactive problem-solving and ensuring a high level of satisfaction with our services.