Banking Operations Customer| Data Analysis • Excel • Digital Banking
Metro Manila
I am a Banking and Payments professional with over 4 years of experience in Merchant Acquiring Operations, Digital QR Payments, and Customer Support. I specialize in merchant onboarding, transaction monitoring, payment settlement, reconciliation, reporting, and resolving payment-related concerns efficiently and accurately. I have hands-on experience supporting digital payment solutions, analyzing transaction data, preparing reports, and collaborating with cross-functional teams to ensure smooth operations and excellent customer service. I am highly organized, detail-oriented, and skilled in Microsoft Excel and banking operations. What sets me apart is my ability to work effectively in fast-paced environments while maintaining accuracy, compliance, and strong communication with clients and stakeholders. I am committed to delivering reliable, high-quality work and helping businesses improve operational efficiency and customer experience. I look forward to contributing my skills and supporting your business needs with professionalism and dedication.
UnionBank of the Philippines, full_time
Feb 2022 to Jan 2026
Assisted in onboarding merchants to QR payment solutions and digital banking platforms. Monitored merchant transactions and settlement reports to ensure accuracy and compliance. Prepared operational and performance reports using Microsoft Excel. Investigated and resolved payment concerns, transaction discrepancies, and QR-related issues. Coordinated with Operations, Sales, Marketing, and IT teams to support merchant requirements. Supported audit and compliance activities and contributed to process improvements that enhanced operational efficiency and customer experience.
BAAS International Group Company Ltd., full_time
May 2014 to Jun 2016
Managed executive schedules, meetings, and correspondence. Prepared reports, business documents, and administrative records. Coordinated communication between departments and external stakeholders. Assisted with HR administration, onboarding, and document processing. Maintained organized records while ensuring efficient administrative support and smooth daily operations.
Al mojil travel and tour, contract
Sep 2012 to Jun 2014
Assisted clients with local and international travel arrangements, reservations, and ticket bookings. Processed travel documentation and provided customer support regarding travel services and inquiries. Coordinated itineraries and resolved customer concerns efficiently while maintaining a high level of service. Managed booking records and ensured accurate processing of travel-related information.