Outbound Sales | Sales Development | B2B/B2C |
Rizal
Hi! I’m Airwin, a Customer Service and Sales professional with 5+ years of BPO experience handling US, UK, and Canada-based customers. I specialize in Customer Service, Sales, Appointment Setting, Lead Generation, and Inbound/Outbound Calls. Throughout my BPO career, I’ve handled telecom, travel, financial, logistics, and other customer-focused accounts. My strengths include: • Customer service and issue resolution • Inbound and outbound sales • Appointment setting and lead generation • Cold calling and follow-ups • Objection handling and negotiation • Building rapport with customers • CRM and ticketing systems • Product presentations and upselling/cross-selling I’m comfortable working with targets, following scripts while keeping conversations natural, and handling different types of customers professionally. I’m also experienced in working remotely with a reliable internet connection, backup equipment, and a dedicated workspace. What sets me apart is my combination of sales experience and customer service skills. I understand that every customer interaction is an opportunity to build trust, solve a problem, or create a sale. I’m reliable, adaptable, willing to learn, and focused on delivering quality results. I’d be happy to bring my experience and work ethic to your team.