EXECUTIVE ASSISTANT | ADMINISTRATIVE OPERATIONS | CUSTOMER SUPPORT
Rizal
Hi, I’m Anthony, a customer service and operations professional with over 9 years of experience in telecommunications and financial services. I’ve worked my way from frontline customer service to Subject Matter Expert and Team Leader, which gave me hands-on experience in customer support, administrative tasks, escalations, reporting, documentation, team coordination, and process improvement. One of my biggest strengths is being able to stay organized and manage multiple priorities without losing track of important details. I’m comfortable working with spreadsheets, CRM systems, email communication, customer follow-ups, reports, and different business tools, and I’m also quick to learn new systems. I’m someone who takes ownership of my work. If there’s an issue, I don’t just pass it along—I make sure the right people are involved, follow up when needed, and do my best to see it through to completion. My leadership experience has also helped me become more proactive, resourceful, and confident when working independently. I’m now looking to bring that experience into a Virtual Assistant or Executive Assistant role where I can help clients stay organized, improve their day-to-day operations, and provide reliable support they can count on.