Senior Agent
Bulacan
I am a dedicated customer service professional with over four years of experience in the BPO industry, providing exceptional support through phone, email, and chat. My background has strengthened my communication, problem-solving, time management, and multitasking skills while consistently delivering excellent customer experiences. As an aspiring Virtual Assistant, I am eager to apply my customer service expertise to help businesses stay organized and efficient. I am a fast learner, detail-oriented, adaptable, and committed to delivering high-quality work. I am proficient in handling administrative tasks, managing schedules, responding to emails, maintaining accurate records, and using various digital tools. I am excited to support clients by providing reliable, professional, and results-driven virtual assistance.
IQOR PHILIPPINES INC., full_time
Jul 2025 to Present
As a Senior Customer Service Agent, I was responsible for delivering exceptional customer support while handling complex inquiries and escalated concerns through phone, email, and chat. I served as a subject matter expert, assisting team members with guidance, coaching, and knowledge sharing to ensure consistent service quality. I collaborated with supervisors and cross-functional teams to resolve customer issues efficiently, maintained accurate documentation in CRM systems, and ensured compliance with company policies and service standards. In addition to consistently meeting performance goals, I contributed to improving team productivity and customer satisfaction through effective problem-solving, attention to detail, and strong communication skills.