technical support specialist | accent micro technologies inc
Cavite
I am Aldren masagca a Technical Support Specialist with over 10 years of experience delivering comprehensive IT support in enterprise environments. Throughout my career, I have provided technical assistance to more than 500 employees, including managers and executive stakeholders, supporting hardware, software, Microsoft 365, Active Directory, Microsoft Intune, Windows 10/11, and mobile devices. I have extensive experience in incident and service request management, consistently meeting service level agreements while resolving complex technical issues. My expertise includes user account administration, endpoint management, IT asset lifecycle management, device provisioning, software deployment, troubleshooting, and technical documentation. I am recognized for my strong problem-solving abilities, customer-focused approach, and commitment to maintaining reliable and efficient IT operations that support business continuity and productivity
accent micro technologies inc, full_time
Dec 2015 to Present