Fraud Prevention Specialist & Quality Analyst
Metro Manila, Caloocan, Philippines
New TalentFraud Prevention Specialist & Quality Analyst dedicated to protecting business integrity.Mitigated risk by auditing high-stakes transactions and identifying emerging fraud trends.Optimized detection workflows to maximize both accuracy and operational efficiency.
Telus Digital, full_time
Mar 2023 to Sep 2024
Delivered quality assurance insights to ensure strict adherence to fraud prevention protocols and enhance process integrity. Collaborated with cross-functional teams to monitor communication standards and operational compliance. Assisted in developing and refining procedures to minimize errors, reduce risks, and optimize team performance. Provided coaching and feedback to agents to help improve service quality and compliance with company standards.