Virtual Assistant | Customer Service
Philippines
My name is Dodge Chasey Santos, and I am writing to express my strong interest in the Virtual Assistant position. With three years of experience navigating the fast-paced, high-pressure environment of the BPO industry, I have developed a refined set of administrative and communication skills that allow me to hit the ground running as a reliable partner for your business. In my previous roles, I mastered the art of managing complex schedules, resolving intricate customer issues, and maintaining 100% accuracy in data entry—all while meeting strict KPIs. I understand that a great VA doesn't just "do tasks"; they provide the peace of mind that allows a business owner to focus on growth.
Alorica , full_time
Jan 2024 to Feb 2026
Im assisting Partners about their property management as well as guiding them on how our account or platform is for them to navigate and explore it hence, Its a combination of inbound, outbound calls as well as emails at the same time and I can manage to pass daily CPH as well as PPH with a total of 100 calls and 50 emails within my shift.