Full Stack Virtual Assistant
Cavite
Hi! I’m Katrina, a full-stack Virtual Assistant with 4+ years of experience supporting executives, real estate professionals, and business owners. I help busy clients stay organized, streamline operations, and focus on growing their businesses. I offer versatile support across executive assistance, social media management, bookkeeping, e-commerce, and administrative operations. My experience includes managing calendars and inboxes, client communication, CRM organization, content creation, social media scheduling, invoicing and expense tracking, product listings, order support, and general business coordination. I’m comfortable working with tools such as Google Workspace, Microsoft 365, HubSpot, ClickUp, Asana, Slack, Canva, Shopify, Xero, Zoom, and WhatsApp. What sets me apart is my ability to adapt quickly, manage multiple priorities, and provide proactive, high-quality support. I’ve worked with high-profile clients who value confidentiality, accuracy, and clear communication, and I bring that same level of professionalism to every project. Whether you need an executive assistant, social media manager, bookkeeping support, e-commerce assistant, or someone to keep your daily operations running smoothly, I’m ready to help lighten your workload and support your business goals.
Individual, part_time
Jul 2023 to Present
Managed company’s calendar, inboxes, meetings, follow-ups, priorities, and day-to-day executive support Conducted business, market, competitor, supplier, and product research to support strategic decisions Managed customer service communications via email and resolved inquiries professionally and efficiently Executed B2B and B2C outreach campaigns, including prospect research, email communication, follow-ups, and relationship management Coordinated supplier communications, order updates, negotiations, product availability, and issue resolution Handled logistics, including order coordination, shipping, deliveries, tracking, and vendor follow-up Managed bookkeeping and accounting tasks using Xero, including invoice tracking, expense management, reconciliation support, and financial record organization Supported monthly Australian tax filing and documentation preparation Managed Shopify e-commerce operations, including product listings, inventory updates, order monitoring, customer inquiries, and store administration Managed projects and team tasks using ClickUp, including assigning tasks, tracking progress, setting deadlines, and following up on deliverables Created and maintained operational workflows, documentation, reports, trackers, and internal processes Coordinated cross-functional communication between customers, suppliers, contractors, and internal stakeholders Provided ad hoc personal and business support with strong organization, discretion, and attention to detail
Individual, part_time
Jan 2023 to Present
Managed executive calendar, inbox, meeting coordination, follow-ups, and day-to-day priorities Created newsletters, email campaigns, social media content, captions, short-form videos, and basic video edits Organized digital files, documents, shared drives, contact lists, and internal resources Managed CRM data, including lead intake, contact updates, tags, notes, follow-up tasks, and pipeline tracking Supported transaction coordination, listing preparation, document collection, deadline tracking, and client communication Planned and coordinated client events, networking events, retreats, open houses, and vendor logistics Arranged travel, itineraries, flights, hotels, reservations, and on-the-ground logistics Conducted market, competitor, vendor, and event research to support business decisions Prepared presentations, meeting agendas, recap notes, reports, and action-item trackers Coordinated with clients, vendors, agents, partners, and internal team members to keep projects moving Assisted with marketing strategy, brand consistency, content calendars, campaign planning, and promotional materials Built and maintained workflows, checklists, templates, SOPs, and task-management systems Handled ad hoc personal and business requests with discretion, speed, and strong attention to detail
Individual, contract
Sep 2022 to Jan 2023
Managed newsletters, email outreach, and marketing communications Completed Concur expense reconciliation and administrative support Conducted research and supported marketing projects
N/A, freelance
Dec 2019 to Sep 2022
Taught English to Chinese, Korean, and Vietnamese students. Worked with learners of all ages and proficiency levels. Created engaging lessons tailored to individual needs