Chat Support Representative (Intermediate)
Benguet
Dedicated and detail-oriented professional with strong communication, organizational, and problem-solving skills, seeking an opportunity in a dynamic organization where I can contribute to operational efficiency, deliver excellent customer service, and support business growth.
Concentrix, full_time
Oct 2024 to Mar 2025
•Provided timely and professional responses, maintaining service level agreements (SLAs) and customer satisfaction standards •Resolved customer concerns efficiently by coordinating with internal departments such as reservations, ticketing, and operations •Documented all customer interactions accurately in the system to ensure proper case tracking and follow-up •Demonstrated strong attention to detail when handling sensitive customer information and payment transactions.
TaskUS, full_time
Feb 2019 to Nov 2019
•Monitored and evaluated customer interactions (calls, emails, chats) to ensure compliance with company standards and quality guidelines •Identified performance gaps and recommended action plans for continuous improvement •Prepared quality reports and collaborated with Team Leaders to drive overall service excellence. •Provided detailed feedback and coaching to agents to improve performance and customer.