Christine P.

Data Entry Specialist | Administrative Support

Cavite

Overview

Detail-oriented and reliable professional with 7 years of experience in customer support, administrative operations, data management, and reporting. Skilled in Microsoft Excel, Google Workspace, data entry, record management, documentation, and maintaining accurate information. Experienced in handling customer records, preparing reports, coordinating tasks, and supporting daily business operations. I am organized, a fast learner, and committed to delivering accurate, high-quality work on time.

Skills and Tools

• Data Entry
• Microsoft Excel
• Microsoft Word
• Microsoft Office
• Task Management
• Email Management

Work History

• Root Cause Analysis Analyst

  IBEX Global Solutions Inc., full_time

  Apr 2022 to Present

  Monitored operational performance using Power BI and Microsoft Excel, identifying trends and opportunities for process improvement.

• Quality Analyst

  IBEX Global Solutions Inc., full_time

  Apr 2021 to Apr 2022

  Evaluated customer interactions to ensure quality standards, compliance, and a positive customer experience.

• Customer Representative

  IBEX Global Solutions Inc., full_time

  Nov 2019 to Apr 2021

  Managed customer inquiries through email and chat, providing timely support and effective issue resolution.

• Virtual Assistant

  Optimize X. Inc., full_time

  Jun 2019 to Nov 2019

  Provided administrative support by managing client communications through phone, email, and online platforms.