Customer Service Professional | Six Sigma Yellow Belter
Philippines
I am a highly adaptable Customer Service and Operations Professional with a proven track record in handling complex client inquiries across retail, aviation, and financial sectors. My background is defined by a commitment to resolving concerns efficiently while maintaining a high standard of reliability and satisfaction. Core Expertise & Skills • Multi-Channel Support: Experienced in managing live chat, email, and "Message Us" platforms for global brands like Amazon and major airlines. • Operational Efficiency: Lean Six Sigma Yellow Belt certified, allowing me to approach tasks with a focus on process improvement and accuracy. • Financial & Sales Support: Proven ability to handle outbound sales for business loans and manage sensitive financial transactions and reporting. • Technical Proficiency: Skilled in Microsoft Office, Canva, and Photoshop for administrative and creative tasks. Why Work With Me? What sets me apart is my ability to blend technical precision with empathy. Whether I am navigating strict company policies to resolve a customer’s flight cancellation or managing tuition records, I prioritize clear communication and meticulous organization. I bring a "team-first" mentality and a problem-solving approach to every project.
Alorica
Oct 2025 to Feb 2026
Handled customer inquiries through Amazon’s Message Us platform, assisting with order status, returns, refunds, product concerns, and account-related issues. Provided timely and accurate resolutions while adhering to Amazon policies, maintaining documentation, and ensuring a high level of customer satisfaction.
Evolution Merchant Solution
Aug 2025 to Oct 2025
Made outbound calls to business owners to offer unsecured business loans, explained key loan features and benefits, assessed eligibility, and endorsed qualified leads while maintaining accurate records and meeting sales targets.
Academia De Pulilan
Jan 2025 to May 2026
Handled student payments for tuition and school-related fees, issued official receipts, and maintained daily transaction records. Provided frontline customer service to students and parents, answered payment-related inquiries, and coordinated with the registrar and accounting departments to ensure accurate financial reporting.
Probe Cx
Aug 2024 to Dec 2024
Handled live chat for an airline company, assisting customers with flight bookings, itinerary changes, cancellations, and general inquiries. Delivered high-quality service by resolving issues efficiently and professionally while adhering to company policies and maintaining customer satisfaction. Demonstrated excellent communication, patience, and adaptability in a fast-paced environment.