Accounting Operations Support Specialist | Junior Bookkeeper
Agusan del Norte, Butuan, Philippines
Hello! My name is Mailene Cena, and I am an Accounting & Operations Specialist with over seven years of experience supporting finance, accounting, payroll, billing, and administrative operations across both onsite and remote environments. Throughout my career, I have worked with businesses by preparing invoices, monitoring accounts receivable, following up on outstanding payments, processing financial transactions, preparing weekly and monthly reports, supporting payroll administration, maintaining accurate records, and ensuring compliance with company policies and procedures. I have also gained valuable experience in customer support, operations coordination, and documentation management. My strengths include attention to detail, organization, accuracy, and reliability. I understand the importance of maintaining accurate financial records, meeting deadlines, and handling confidential information with professionalism. I enjoy learning new systems and continuously improving my skills, including expanding my knowledge of QuickBooks Online, Xero, and modern accounting processes. What sets me apart is my ability to combine accounting knowledge with strong administrative and operational support. I don't just complete tasks—I focus on accuracy, efficiency, and helping businesses run smoothly. I am proactive, adaptable, and committed to providing dependable support while building long-term professional relationships with my clients. If you're looking for someone who is organized, detail-oriented, and dedicated to delivering quality work, I would be happy to support your business and contribute to your team's success. I look forward to working with you! Specialties: Bookkeeping & Accounting Support Accounts Receivable (AR) & Billing Invoice Processing & Collections Financial Reporting Payroll Support Administrative & Operations Support Data Entry & Documentation Management Customer Service & Client Communication
PhilMex, part_time
Jun 2022 to Dec 2023
Managed client communications regarding invoices and payment status to support timely collections. Prepared and issued accurate monthly invoices while maintaining billing records. Monitored Accounts Receivable and followed up on outstanding balances. Maintained accurate financial documentation and client records. Assisted with administrative and bookkeeping support for daily accounting operations.
MLhuillier Financial Services Inc., full_time
Oct 2019 to Jan 2023
Prepared weekly and monthly financial and operational reports for management review. Monitored receivables, inventory, remittance, sales, and expense reports. Consolidated reports submitted by Area Managers and Auditors. Maintained organized financial documentation and filing systems. Supported head office with administrative coordination and reporting.
MLhuillier Financial Services Inc., full_time
Oct 2019 to Jan 2023
Assisted in payroll preparation by maintaining employee attendance and leave records. Processed payroll-related documentation accurately and on schedule. Generated operational reports to support management decisions. Maintained confidential employee records and HR documentation.
MLhuillier Financial Services Inc., full_time
Oct 2019 to Jan 2023
Coordinated daily branch operations while ensuring compliance with financial policies and procedures. Supervised cash handling and performed daily cash reconciliation. Processed domestic and international remittance transactions accurately. Managed asset custody and valuation documentation. Ensured compliance with KYC and AML regulations. Maintained financial records and supported operational reporting. Delivered quality customer service while resolving transaction concerns.
Bureau of Internal Revenue, contract
Apr 2017 to Feb 2018
Performed accurate data entry and maintained taxpayer records in compliance with government regulations. Updated accounting and CRM databases while ensuring data integrity. Prepared monthly administrative and operational reports. Organized and maintained confidential documentation for efficient retrieval. Assisted taxpayers by providing administrative support and responding to inquiries.
Agusan Plywood Corporation, contract
May 2015 to Mar 2017
Processed financial transactions with accuracy while maintaining complete supporting documentation. Investigated billing discrepancies and resolved transaction issues. Assisted with financial data analysis and report preparation. Prepared biweekly and monthly financial reports. Provided customer support while ensuring accurate financial recordkeeping.