Order Management | Retail & Home Services
Cavite
Hi! I’m Pauline, an experienced Operations and Order Management professional with over 10 years of experience supporting sales, supply chain, logistics, and customer service operations. I’ve handled high-volume orders, monitored inventory and deliveries, coordinated with customers, suppliers, sales teams, warehouses, and logistics partners, and worked extensively with ERP systems such as SAP/SAP Business One, as well as Excel, Google Sheets, and various service management platforms. What sets me apart is my attention to detail, resourcefulness, and ability to stay organized even when handling multiple priorities. I’m proactive about identifying issues, following up on pending tasks, and keeping stakeholders updated so operations continue running smoothly. I’m someone who takes ownership of my work, learns new systems quickly, and always looks for ways to make processes more efficient and accurate. I’d love the opportunity to bring that experience and reliability to your team.
Gooodman Home Solutions, full_time
Aug 2023 to May 2026
Managed end-to-end work order processing for multiple international home warranty and service clients, including Whirlpool, Samsung, First American Home Warranty, New Leaf Service Contracts, HomeServe, Cinch Home Services, ServicePower and Consumer Priority Service (CPS). Created and processed work orders manually through ServMan, the GHS portal, and client web-based systems, ensuring all required information was complete and accurate. Processed automated work order imports and reviewed imported transactions for accuracy, completeness, and proper system assignment. Reviewed Purchase Orders (POs) and verified home warranty entitlement before work orders were dispatched to ensure services were covered under the appropriate client warranty or service agreement. Validated customer, appliance, service, authorization, and purchase order information prior to work order processing and dispatch. Updated client Purchase Order statuses and work order information in FSM/ServMan systems to maintain accurate and up-to-date records. Monitored incoming purchase orders and new work orders daily, prioritizing transactions based on client requirements and service urgency. Audited work orders to identify missing information, discrepancies, incorrect warranty details, duplicate records, and processing errors. Coordinated with internal teams and service providers to resolve work order discrepancies and ensure orders were properly processed for dispatch. Supported technician dispatch and scheduling by ensuring work orders contained accurate service and authorization information. Monitored the status of work orders throughout the processing cycle and followed up on outstanding transactions when necessary. Maintained accurate digital records and system updates to support order visibility, reporting, billing, and operational tracking. Prepared daily Purchase Order count reports by client to monitor workload, incoming volume, and processing activity. Updated and maintained client-specific operational data in Power BI for daily monitoring and reporting. Performed detailed data entry and quality checks to maintain data integrity across multiple systems. Worked with high-volume transactions while maintaining accuracy, productivity, and adherence to client-specific procedures and Service Level Agreements (SLAs). Managed multiple client accounts simultaneously while adapting to different workflows, requirements, and system processes. Communicated professionally with internal teams, clients, and service-related personnel to address order and work order concerns. Assisted in identifying process discrepancies and correcting system records to prevent delays in work order processing and technician dispatch.
Mega Global Corporation, full_time
Jun 2015 to Aug 2023
Managed end-to-end sales order processing for major local accounts, including Puregold, e-retailers, and convenience store accounts. Created and processed regular Sales Orders, Jobber Orders, Sales Order Returns, and Jobber Returns using SAP. Processed Credit Memo internal transactions, billing statements, internal billing, pro-forma billing, and customer invoices through SAP. Reviewed customer Purchase Orders and ensured order details were accurately entered into the system. Monitored incoming Purchase Orders daily and coordinated order requirements from order entry through delivery. Verified product availability and coordinated with relevant teams to ensure sufficient inventory for customer orders. Monitored inventory allocation and product availability to support timely fulfillment and minimize order delays. Maintained accurate product pricing, customer-specific prices, discounts, and promotional information in accordance with account requirements. Monitored the complete Order-to-Delivery cycle for customers and distributors, ensuring orders progressed according to required delivery schedules. Coordinated with warehouse, distribution, sales, and logistics teams to address order fulfillment concerns. Coordinated with third-party logistics (3PL) providers and distributors regarding delivery schedules, shipment status, and order fulfillment. Monitored shipments and followed up on delayed, incomplete, or problematic deliveries. Investigated and coordinated the resolution of delivery-related issues with logistics partners and internal departments. Monitored Sales Invoice Proof of Delivery (POD) to confirm successful receipt of customer orders and support billing requirements. Followed up on missing or delayed PODs and coordinated with distributors and logistics providers when documentation was incomplete. Maintained accurate order, billing, and delivery records in SAP and supporting files. Assisted customers and internal stakeholders with order status, product availability, pricing, delivery schedules, and order related concerns. Coordinated order changes, returns, and other customer requests while ensuring proper documentation and system processing. Ensured sales orders and related transactions were processed accurately and in accordance with company policies and customer requirements. Worked closely with cross-functional teams to maintain smooth communication between Sales, Warehouse, Finance, Distribution, and Logistics. Monitored multiple customer accounts simultaneously while managing time-sensitive and high-volume order transactions. Performed detailed data entry and validation to minimize order entry, billing, pricing, and delivery errors. Provided timely updates to customers and internal stakeholders regarding order progress, shipment status, and delivery concerns. Supported overall supply chain operations by ensuring accurate information flow from customer order placement through fulfillment and delivery.