Virtual Assistant/Customer Service
Bulacan, Hagonoy, Philippines
I have strong skills that I know will help support busy professionals and teams. I’m organized and detail-oriented. I’m comfortable with email management, basic research, scheduling, data entry, and handling daily administrative tasks . Experiencing pressure, struggles, failures, successes, and happiness every day is a common part of work life. Being multitasking and a fast learner are qualities many people have. However, for me, having passion, dedication, respect, and honesty defines who I am, and these are the values I can confidently offer to my clients. I’m committed to being reliable, communicating clearly, and delivering quality work on time. I love improving processes, helping things run smoothly, and I’m always willing to be trained on new tools and tasks.
Evervision, freelance
Jan 2026 to Present
Monitor and manage incoming and outgoing emails daily. Sort, label, and organize emails by priority and category. Respond to routine inquiries professionally and promptly. Draft and send emails on behalf of management when required. Handle customer emails related to orders, refunds, subscriptions, and shipping inquiries. Coordinate with logistics providers to track shipments and resolve returned or delayed orders. Manage subscription settings, billing updates, and payment-related concerns.
Honorlock, contract
May 2025 to Jan 2026
Supervised examinations by closely monitoring students to prevent cheating and maintain a fair testing environment. Enforced exam rules and ensured students followed all examination regulations, including time limits, permitted materials, and prohibited items. Assisted students with technical issues and other challenges encountered during examinations. Documented daily tasks and maintained accurate records. Consistently met assigned KPI quotas and maintained required performance standards.