Customer Service Representative
Metro Manila
Dedicated Customer Service Representative with strong communication and problem-solving skills. Experienced in handling customer inquiries, resolving complaints, and providing excellent support through phone, email, and chat. Able to work efficiently in fast-paced environments while maintaining professionalism, customer satisfaction, and positive relationships with clients and team members.
Freedom Furniture Australia, contract
Jun 2025 to Apr 2026
I assisted customers through phone, email, and chat by answering inquiries, resolving complaints, and providing accurate information about products and services. I handled customer concerns professionally while maintaining a positive customer experience and ensuring customer satisfaction. I processed orders, refunds, returns, and account updates accurately while maintaining detailed customer records in the system. I managed multiple customer interactions efficiently in a fast-paced environment and escalated complex issues when necessary. I consistently met performance targets, maintained high-quality service standards, and received positive feedback for strong communication, problem solving.