General Virtual Assistant
Philippines
Exceptional client service skills, with a proven ability to build rapport and maintain positive relationships. Proficient in managing email correspondence, drafting professional communications, and handling client inquiries. Experienced with software like Microsoft Office Suite and Google Workspace
Department of Social Welfare and Development
Feb 2017 to Present
Act as primary point of contact for client communications, ensuring timely, professional, and confidential responses. Manage and maintain 18,000+ client records, ensuring accuracy, compliance, and accessibility for internal teams. Support onboarding and orientation processes by preparing documentation, guidelines, and administrative materials. Draft, review, and update reports, records, and formal documents using Google Workspace. Coordinate schedules, workflows, and deliverables across 100+ staff and stakeholders, supporting smooth client operations. Improved documentation accuracy and operational efficiency through process optimization.
Department of Social Welfare and Development
Jan 2013 to Jan 2012
Supported client and stakeholder communications to ensure alignment with project timelines and requirements. Assisted with documentation related to reports, agreements, and compliance records under supervision. Maintained structured spreadsheets and digital files to track client data and deliverables. Coordinated meetings, schedules, and internal communications to support daily operations.
Tuloy Foundation, Jnc.
Nov 2007 to Nov 2012
Managed confidential client records, case documentation, and progress reports with strict accuracy. Maintained consistent client communication and follow-ups. Collaborated with cross-functional teams to support client needs and service delivery.