Spanish Bilingual Scheduler/Customer Service Representative
Oriental Mindoro
Hi, I have been a Spanish Bilingual Virtual Assistant for 4 years. I helped Spanish-speaking patients schedule appointments, processed refill requests through providers' medical assistants, tracked the status of misdelivered refills, and rerouted them to patients' preferred pharmacy by calling the attention of the provider's medical assistants. I interpreted for Spanish-speaking patients and English-speaking providers during patients' medical visits. I also helped dermatologists avoid overlapping same-day appointments by carefully managing their appointment calendars and seeking their approval first through their assigned medical assistants. I managed inbound and outbound calls, created medical history for new patients in the EMA ModMed EHR tool, rescheduled missed appointments, and followed up with patients about their referrals. I translated emails and text messages from Spanish to English so the team could respond appropriately. I am a self-motivated, patient-oriented, and result-driven individual. I am passionate about helping patients with their health concerns and eager to deliver quality service.
Modern Workforce MD, full_time
Oct 2023 to Present
Call Management: Answered incoming calls from English and Spanish-speaking patients and healthcare providers, providing friendly and professional assistance. Handled outgoing calls to English and Spanish-speaking patients, confirming appointments, and addressing any scheduling inquiries. Appointment Scheduling and Follow-up: Utilized our advanced scheduling software to schedule patient appointments, ensuring accurate allocation of time for various procedures. Effectively managed and followed up on missed appointments to reschedule as needed. Patient Record and Insurance Management: Maintained accurate patient records and insurance information within the electronic health records (EHR) system. Ensured all necessary patient information is recorded accurately and updated promptly. Recall and Follow-up Management: Maintained accurate records of patient recalls and follow-up activities, ensuring patients received timely not ifications. Communicated recalls to patients, providing information and answering any questions they may have. Interacted with patients in a courteous and empathetic manner, assisting them in scheduling, rescheduling, or canceling appointments based on their preferences and availability. Communicated with patients and their families to provide information about the referral process and Coordinate patient referrals. Translation and Interpretation: Served as an interpreter for Spanish-speaking patients who wished to set up payment plans over the phone with a representative from the billing department. Interpreted for Spanish-speaking patients who requested to reschedule their excision appointments via conference calls with medical coordinators. Translated email templates and responses from English to Spanish, and vice versa