Customer Support | Email and Chat Support | Administrative Assistance
Cavite
Customer support professional with experience in financial chat support and technical support. Skilled in assisting customers with banking transactions, account inquiries, card concerns, disputes, payments, balance checks, and account updates. Experienced in troubleshooting technical issues, configuring network devices, and escalating complex concerns. Strong communicator with excellent problem-solving, attention to detail, time management, and multitasking skills.
Concentrix, full_time
Aug 2024 to Oct 2025
Assisted customers via chat with banking transactions, account inquiries, and card-related concerns. Provided accurate information and appropriate solutions while maintaining customer data confidentiality and security. Assisted customers with disputes, payments, balance checks, and account updates. Addressed customer concerns through clear, professional, and effective communication. Managed multiple customer concerns efficiently in a fast-paced support environment.