Order Fulfillment, Logistics Coordination, Customer Support |
Batangas
E-commerce brands and logistics teams often struggle with delayed shipments, order errors, and overwhelming customer inquiries—leading to lost time, increased costs, and poor customer experience. I help streamline order fulfillment, logistics coordination, and customer support to keep operations running smoothly and efficiently. With over 8 years of experience in logistics, supply chain, and virtual operations, I support businesses in managing end-to-end fulfillment across global markets, including the Middle East, Asia, and North America. I specialize in ensuring accurate order processing, timely deliveries, and seamless coordination between suppliers, warehouses, and customers. I work with founders, operations teams, and growing e-commerce brands to reduce delays, improve workflow efficiency, and enhance overall customer satisfaction. What I do: • Order Processing & Fulfillment (Shopify, ERP systems) • Logistics Coordination & Shipment Tracking (3PL, freight forwarders) • Import/Export Documentation & Compliance • Customer Support (Email & Chat – order updates, issue resolution) • Inventory & Warehouse Coordination • Problem-solving for delays, stock issues, and shipping discrepancies Proven results: • Reduced shipping delays by improving documentation accuracy • Decreased logistics discrepancies by 15% through better tracking and coordination • Improved customer satisfaction with faster response and resolution times • Supported international operations across multiple regions and time zones Tools & systems: Shopify | ERP Systems | Gorgias | MS Office | Google Workspace I’m known for being detail-oriented, reliable, and proactive, with the ability to anticipate issues and provide solutions before they impact operations. I thrive in fast-paced, remote environments and take pride in helping businesses stay organized and deliver excellent service to their customers.
Ramblin'Brands, freelance
Jan 2026 to Present
Managed end-to-end order processing through ERP systems, Shopify, and customer portals; ensured 100% compliance with delivery requirements and improved order accuracy by 20%. Coordinated invoicing, commercial documentation, and customs paperwork using ERP and Microsoft Excel; enhanced documentation accuracy and reduced delivery delays by 15%. Resolved order fulfillment challenges (e.g., stock shortages, supply chain disruptions) using inventory management tools and cross-functional coordination; improved order completion rates and increased customer satisfaction scores by 18%. Handled customer inquiries and complaints via Gorgias; reduced average resolution time by 25% and improved overall client feedback and retention.
Modelkita Inc, freelance
Apr 2021 to Jan 2022
Oversaw transport scheduling, shipment tracking, and carrier rescheduling using ERP systems and tracking platforms; ensured seamless logistics operations and improved on-time delivery performance by 18%. Maintained accurate logistics databases and shipment records using Microsoft Excel and internal ERP systems; reduced data discrepancies by 15% and improved reporting accuracy. Coordinated the full order cycle from booking to final delivery using CargoWise/ERP systems and email communication tools (Outlook); ensured timely and accurate client updates, increasing customer satisfaction and reducing inquiry turnaround time by 20%.
Al Shomoukh International Services, full_time
May 2019 to Jan 2021
Negotiated with suppliers and freight forwarders, reducing clearance costs for air and sea shipments. Monitored shipping schedules and customs clearance, ensuring shipments were demurrage-free. Supported sales team with delivery scheduling, ERP inventory updates, and bid portal submissions.